Frequently Asked Questions

Check out our list of most-commonly-asked questions here!

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

Where is your facility located?

Our property sits at 222 Martin Luther King Jr. Parkway in Phenix City, AL 36869. We’re near Columbus’ uptown dining, the National Infantry Museum, WhiteWater Express, colleges like Columbus State University and Chattahoochee Valley Community College, and military bases like Fort Mitchell and Fort Benning. Turn to us if you live in or near Crawford, Bibb City, Seale, Ladonia, or Columbus!

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

How easy is it to move in?

Pretty darn easy! Our interior units are accessible through our secured hallways. We’ve got moving dollies and handcarts in our office that you’re more than welcome to use. Any other concerns? Don’t hesitate to ask!

What security precautions do you take?

We’ve got a fully fenced property, coded keypad access, and digital video surveillance to ensure that you feel safe at our facility and that your belongings are safe while you’re away.

Why should I rent a storage unit from you?

Along with all the services we’ve outlined on our site, we think one feature you’ll love is the knowledge our resident manager has of the industry. With more than 15 years of experience, we make it easy to choose the right unit for your needs and make it through your self storage renting experience with ease. To top it off, our buildings are clean and modern and we even offer online bill pay!

Should I rent a climate-controlled space?

There’s a good chance that climate control is right for you. Essentially, this service is for anyone who worries about the quality of their belongings decreasing over time, wouldn’t feel comfortable stashing their valuables in a standard garage, or plans to store items that are prone to warping when exposed to moisture and extreme temperatures.

Can I store my vehicle on your property?

Please do! Our covered parking spaces can hold vehicles like cars, trailers, boats, RVs, and much more. Local outdoor enthusiasts, fixer-uppers, and lake lovers alike enjoy our services, and we’re confident you will, too!

When is your office open?

Our office hours run Monday through Friday from 3:30 a.m. to 6:30 p.m. Need to get in touch with us after hours? Simply head over to our contact page to send your inquiry directly to our inbox.

Find your questions answered

Please browse these answers to some of the most frequently asked self storage questions.

We have put together this list in an effort to serve you with the best self storage experience possible.

If you have questions not answered here, please feel free to contact our team!

We are always ready to answer your questions and respond to your concerns at Freeway Self Storage.

Find your unit